Troubleshooting - PLEASE READ IT FIRST IF YOU HAVE ANY PROBLEM!

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Troubleshooting - "Server Under Maintenance" error solution!


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Troubleshooting
27-12-2013, 22:14, (This post was last modified: 23-06-2016, 19:22 by bartold.)
#1
Troubleshooting
1/I just donated and haven’t received the e-maill, how long it will take?

It should be in your inbox within a minutes. Please check your spam folder and if you still haven’t received the e-mail, please follow this link: http://gloriavictisgame.com/user/forgot-password
If it wont be here, please contact support with your payment ID and we will force email to you.

2.I cannot find my game key, where is it?

Log in here : http://gloriavictisgame.com/user/login using the e-mail used for donation and password provided with the e-mail from us. If you have donated more than year and a half ago, login with your donation e-mail and password given to log in-game. In rewards panel you will find your game key!

3. My launcher is giving me “Unable to check updater version. Check your network connection!” error.

Please make sure that your antivirus or firewall is not blocking it, then open the launcher as an administrator (Right mouse button > Run as administrator).

4. I can’t register in-game.

To register in-game, you need to provide:
Login
Password
Key - from your donation site (it is advised to retype the key rather than copying it)
E-mail - the same that you used for donation.

If you will have "Key is already in use" error it means that account is already registered. If you won't remember login or password please use recovery option next to the registry button ingame.

5.I have registered but forgot my password, what can I do?
If you wont remember login or password please use recovery option next to the registry button ingame.

6.What if I want to donate and get another account for my friend?
No problem! Simply provide your friend’s e-mail while donating and he will get the e-mail with his account details.

7. What happens with those who donated twice before new website has launched, to get a second account for a friend?

If you donated twice before the new website launched (before 12/2013) and your friend haven’t received an e-mail from us, it means that both payments were made from the same e-mail. Please send me a private message with the transaction’s ID and your friend’s e-mail and we shall solve it right away.

8.We are a guild or/and group of friends, can we get a discount for multiple accounts?

If you want to register more than 5 accounts simultaneously, please contact support@gloriavictisgame.com and we will figure something out for you Smile

9.Is it allowed to record video in-game and put on YouTube or any other sites?
Yes.

10. My game freezes at loading screen, holds on with "black screen" or hang on connecting all of the time:
Sometimes game loading might take a few minutes, if it won't unstuck after this time do those steps:
The first thing to try is to delete "Data" folder inside your game folder. It contains config files only.
If the problem will still occur please go to our main website and download new launcher. Remove entire game and download it once again.

11. I have a problem with "Name not registered" after registration and when I try to register again my key is in use
Please remember both login and password are case-sensitive. So if you have registered with username "TeStAccOunt" using "testaccount" during login won't work.

12. I have setup error -f message when trying to install game

Please try downloading and installing this pack download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU_4/vcredist_x64.exe.

13. My launcher keeps downloading "launcher update" over and over again
Please download game installer once again from our website and uninstall on old version.

14. I always have " "Server Under Maintenance" error.

We know that there are many people who have troubles with our current launcher, which sometimes causes to file corruption and for example "server maintenance" error.
We are working on official solution, meanwhile we have uploaded a new launcher version which you could test: https://dl.dropboxusercontent.com/u/7145...uncher.exe
Please install the game on the another folder (by default it will do this) and try using it. I would also recommend installing it outside Program Files - because Windows User Account Controll settings could block it.

15. Game stops loading at 90%.

Please install these files:

Microsoft Visual C++ 2010 SP1 Redistributable Package (x86):
https://www.microsoft.com/en-us/download...px?id=8328

Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
https://www.microsoft.com/en-us/download...x?id=13523

Visual C++ Redistributable for Visual Studio 2012 Update 4 (both x64 and x86):
https://www.microsoft.com/en-us/download...x?id=30679

16. Following error occurs:
[Image: purevirtual.jpg]

Please make sure that your graphic card drivers are up to date and install these files:

Microsoft Visual C++ 2010 SP1 Redistributable Package (x86):
https://www.microsoft.com/en-us/download...px?id=8328

Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
https://www.microsoft.com/en-us/download...x?id=13523

Visual C++ Redistributable for Visual Studio 2012 Update 4 (both x64 and x86):
https://www.microsoft.com/en-us/download...x?id=30679

17. Launcher repeatedly fails at the same file.

Probably launcher is being blocked by an antivir software or a firewall - please disable them or add a GVLauncher.exe to the exceptions.

---

If for some reason it won't work please send us files:
Gloria Victis/game/gv_Data/output_log
Gloria Victis/GVLauncher_Data/output_log
Gloria Victis/logs - all files from that folder.
One man army

Troubleshooting - PLEASE READ IT FIRST IF YOU HAVE ANY PROBLEM!- http://forum.gloriavictisgame.com/showth...p?tid=3604
For support help please contact support(at)gloriavictisgame.com or Bartold - http://forum.gloriavictisgame.com/privat...d&uid=1994
MMORPG.COM Official Gloria Victis link - http://www.mmorpg.com/gamelist.cfm/game/...ictis.html
Reply
05-01-2014, 22:20,
#2
RE: Troubleshooting
When I try to register ingame, nothing happens
Reply
06-01-2014, 06:58,
#3
RE: Troubleshooting
Thats normal. Click 'back' and log in.
Reply
11-01-2014, 22:18,
#4
RE: Troubleshooting
Hi,When I try to register ingame, nothing happens and when i Click 'back' and log in it says " faild to login to account - name not registered.
Reply
12-01-2014, 13:26,
#5
RE: Troubleshooting
When i try register ingame, nothing happens too -_- And when i try log in it says 'name not registered' Can anyone help me?
Reply
12-01-2014, 18:28,
#6
RE: Troubleshooting
Im having the same problem
Reply
12-01-2014, 19:03,
#7
RE: Troubleshooting
Please send me your account information you want to register and I will create accounts for you.
After the patch you will be able to change passwords by yourself.
One man army

Troubleshooting - PLEASE READ IT FIRST IF YOU HAVE ANY PROBLEM!- http://forum.gloriavictisgame.com/showth...p?tid=3604
For support help please contact support(at)gloriavictisgame.com or Bartold - http://forum.gloriavictisgame.com/privat...d&uid=1994
MMORPG.COM Official Gloria Victis link - http://www.mmorpg.com/gamelist.cfm/game/...ictis.html
Reply
15-01-2014, 18:03,
#8
RE: Troubleshooting
(12-01-2014, 19:03)Jog Wrote: Please send me your account information you want to register and I will create accounts for you.
After the patch you will be able to change passwords by yourself.

You have any idea when that patch will join us?
Reply
15-01-2014, 22:07,
#9
RE: Troubleshooting
hi i have donated $10, and recieved no email, i tried the forgotton password link and that sent me a blank email, what should i do now since i can not find any contact details in order to send u the proof i have paid
Reply
23-01-2014, 17:38,
#10
RE: Troubleshooting
getting Error: Unable to prepare update ! any fix for it? running as a admin does not help
Reply


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