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Troubleshooting - "Server Under Maintenance" error solution!


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"Server Under Maintenance"/logging in/downloading errors solution!
01-05-2015, 23:13, (This post was last modified: 20-09-2015, 11:55 by bartold.)
#1
"Server Under Maintenance"/logging in/downloading errors solution!
Hello,

We know that there are many people who have troubles with our current launcher, which sometimes causes to file corruption and for example "server maintenance" error.
We are working on official solution, meanwhile we have uploaded a new launcher version which you could test: https://dl.dropboxusercontent.com/u/7145...uncher.exe
Please install the game on the another folder (by default it will do this) and try using it. I would also recommend installing it outside Program Files - because Windows User Account Controll settings could block it.

If for some reason it won't work please send us files:
Gloria Victis/game/gv_Data/output_log
Gloria Victis/GVLauncher_Data/output_log
Gloria Victis/logs - all files from that folder.

EDIT

We have received reports that sometimes launcher fails at some .dll file - in most cases it's caused by antivir software, incorrectly marking the launcher as a dangerous application. In order to skip this issue, just add a exception for Gloria Victis.

Sorry for all of your troubles and thank you for your patience.
One man army

Troubleshooting - PLEASE READ IT FIRST IF YOU HAVE ANY PROBLEM!- http://forum.gloriavictisgame.com/showth...p?tid=3604
For support help please contact support(at)gloriavictisgame.com or Bartold - http://forum.gloriavictisgame.com/privat...d&uid=1994
MMORPG.COM Official Gloria Victis link - http://www.mmorpg.com/gamelist.cfm/game/...ictis.html
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01-05-2015, 23:30,
#2
RE: "Server Under Maintenance" error solution!
Kinda cool, that administartion reacted such a fast! I've never met such a professional, especially at pre alphas. Thank you mr. Administrator Big Grin
Reply
02-05-2015, 00:52, (This post was last modified: 02-05-2015, 00:53 by Nemadon.)
#3
RE: "Server Under Maintenance" error solution!
(01-05-2015, 23:13)Jog Wrote: Hello,

We know that there are many people who have troubles with our current launcher, which sometimes causes to file corruption and for example "server maintenance" error.
We are working on official solution, meanwhile we have uploaded a new launcher version which you could test: https://dl.dropboxusercontent.com/u/7145...uncher.exe
Please install the game on the another folder (by default it will do this) and try using it. I would also recommend installing it outside Program Files - because Windows User Account Controll settings could block it.

If for some reason it won't work please send us files:
Gloria Victis/game/gv_Data/output_log
Gloria Victis/GVLauncher_Data/output_log
Gloria Victis/logs - all files from that folder.


Sorry for all of your troubles and thank you for your patience.


For some reason the launcher with you send doesn't work to. Is the same problem, server maintance. I send this file in attachment. But Gloria victios/logs - is empty

(01-05-2015, 23:13)Jog Wrote: Hello,

We know that there are many people who have troubles with our current launcher, which sometimes causes to file corruption and for example "server maintenance" error.
We are working on official solution, meanwhile we have uploaded a new launcher version which you could test: https://dl.dropboxusercontent.com/u/7145...uncher.exe
Please install the game on the another folder (by default it will do this) and try using it. I would also recommend installing it outside Program Files - because Windows User Account Controll settings could block it.

If for some reason it won't work please send us files:
Gloria Victis/game/gv_Data/output_log
Gloria Victis/GVLauncher_Data/output_log
Gloria Victis/logs - all files from that folder.


Sorry for all of your troubles and thank you for your patience.

and the secend output_log


Attached Files
.txt   output_log(2).txt (Size: 7.56 KB / Downloads: 7)
.txt   output_log.txt (Size: 10.29 KB / Downloads: 6)
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02-05-2015, 01:18, (This post was last modified: 02-05-2015, 10:08 by Jog.)
#4
RE: "Server Under Maintenance" error solution!
Ok thank you, the feedback you gave us already tells us what could cause those troubles. Lets wait for another users response.

btw. Could you please let us know what is the folder size of Gloria Victis/GVLauncher_Data/game/gv_data folder?

edit: Nemadon - please open your launcher again. It should download a new version of itself and create log files. After it updates please click check files and send us files from /logs/ folder
One man army

Troubleshooting - PLEASE READ IT FIRST IF YOU HAVE ANY PROBLEM!- http://forum.gloriavictisgame.com/showth...p?tid=3604
For support help please contact support(at)gloriavictisgame.com or Bartold - http://forum.gloriavictisgame.com/privat...d&uid=1994
MMORPG.COM Official Gloria Victis link - http://www.mmorpg.com/gamelist.cfm/game/...ictis.html
Reply
02-05-2015, 15:18,
#5
RE: "Server Under Maintenance" error solution!
(02-05-2015, 01:18)Jog Wrote: Ok thank you, the feedback you gave us already tells us what could cause those troubles. Lets wait for another users response.

btw. Could you please let us know what is the folder size of Gloria Victis/GVLauncher_Data/game/gv_data folder?

edit: Nemadon - please open your launcher again. It should download a new version of itself and create log files. After it updates please click check files and send us files from /logs/ folder

size of this folder which you ask is - 4 462 941 213

I check files and folder Gloria Victis/logs is empty.
Reply
07-05-2015, 01:17,
#6
RE: "Server Under Maintenance" error solution!
Same problem here, even with this new launcher. Re-downloaded and re-checked it a few times, no success.
The problem seems to be the download of the large files (like the one showed in the screenshot). It hardly reaches 10%, then the launcher skip to the next file.

The output log files are attached to this post. The launcher logs are too large (205 KB Cool), so the forum won't accept them. Here they go:
https://www.dropbox.com/s/419kdaulkqde8i...g.log?dl=0
https://www.dropbox.com/s/cq49mu98ue1m1q...g.log?dl=0

Lastly, game/gv_Data size is 1,52 GB using this new launcher, and 4,07 GB (4.374.259.040 bytes) using the previous one.


Attached Files Thumbnail(s)
   

.txt   output_log.txt (Size: 26.84 KB / Downloads: 2)
.txt   output_log2.txt (Size: 7.48 KB / Downloads: 1)
Reply
09-05-2015, 20:46,
#7
RE: "Server Under Maintenance" error solution!
Same problem here. Re-downloaded several times with no luck. all "Log" sub-folder/files are empty. Guess I'll just wait for the "official solution".
Reply
12-05-2015, 01:44,
#8
RE: "Server Under Maintenance" error solution!
i dont get any error log or something only grey textures and no servers, i test all things, new launcher, delete data folder, delete game, install in another directory etc etc nothing work. help pls!
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12-05-2015, 03:53, (This post was last modified: 12-05-2015, 04:03 by Sir_Reginald.)
#9
RE: "Server Under Maintenance" error solution!
Hi Jog and dev team;
I am having similar problems, either I get a pink screen or I get the launcher with no servers listed except a PL server and it is not online. I know that this is the test server as I have had the honor of being on it before so I have no idea how that happened since I just got a new HHD. But yeah anyway, I have uninstalled and reinstalled this launcher u have posted above over 6 times and no success I have noticed a few of the times I have used this launcher that when it suppose to be finished downloading it begins a file check instantly and will re-download files I saw it download already....strange, but I really don't have the time available to do the troubleshooting and all. or trying to find and post log files.
Let me know when it all gets fixed ok? :-D

Sir_Reg

p.s. I am in full agreement that you guys are some of the quickest responders I have seen to fixing issues when you find out about them.
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12-05-2015, 23:56,
#10
RE: "Server Under Maintenance" error solution!
Hello,

We are aware of those troubles and working on another fix, I really hope it will be released with a new patch this weekend. For some wierd reason its compared with connection troubles from specific IP addresses. It would be great if you could try download this file:
static.gloriavictisgame.com/build/buildofficial/current/gv_Data/resources.assets

It should be around 1.4gb, please let me know if it will cancel while downloading or if it will proceed.
One man army

Troubleshooting - PLEASE READ IT FIRST IF YOU HAVE ANY PROBLEM!- http://forum.gloriavictisgame.com/showth...p?tid=3604
For support help please contact support(at)gloriavictisgame.com or Bartold - http://forum.gloriavictisgame.com/privat...d&uid=1994
MMORPG.COM Official Gloria Victis link - http://www.mmorpg.com/gamelist.cfm/game/...ictis.html
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